Claims Satisfaction Survey results

We strive to provide all our customers with a truly personal and exceptional claim service.  We value the thoughts and comments of anyone who is unfortunate enough to suffer a loss or damage to their property or possessions.

97.5%
of customers thought the speed and settlement of their claim
was good or very good - an increase from 97.2% in 2006.

98.9%
of customers thought the professional manner and knowledge
of our staff was good or very good - an increase from 98.4% in 2006.

98.8%
of customers thought the overall handling of their claim
was good or very good - an increase from 98.5% in 2006.

Source: Responses to our Claims Service Customer Satisfaction Survey 2007