Claims
0345 606 1331
Enquiries regarding existing claims can be made between 8am and 6pm, Monday to Friday (excluding bank holidays).
If you need to claim, our specialist claims team are on hand to support you. You can register a new claim 24 hours a day, 7 days a week.
0345 606 1331
Enquiries regarding existing claims can be made between 8am and 6pm, Monday to Friday (excluding bank holidays).
If you need to talk to us about a sensitive claim, you can contact our dedicated inbox.
You’ll reach a select team equipped to support you with care and expertise. They will handle your message with discretion and professionalism.
Home insurance customers have access to a team of qualified and approved contractors.
0345 268 8470
Please contact the DAS Legal Advice Helpline directly.
0345 601 2791
Our claims promise outlines how we will handle your claim:
Delivering on our promise means delivering excellent service to every customer.
(Based on 124 responses to Methodist Insurance claims customer opinion survey, 2024)
If you have any suggestions or feedback on our service we would be very happy to hear from you.
We will aim to resolve your complaint within three business days. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.
If you are unhappy, please contact us as soon as possible on 0345 606 1331.
Alternatively, you can email us a enquiries@micmail.com or write to us at:
If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to The Financial Ombudsman Service.
Email: complaint.info@financial-ombudsman.org.uk
This complaints handling procedure does not affect your right to take legal proceedings.